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Delcam believes that buying a CAD CAM system is not a simple purchasing decision, but rather the beginning of a long term partnership designed to provide increasing benefit to you over the years.
What product releases do I get if I am on maintenance?
Regular CD releases, typically once or twice a year, of each of Delcam's software products.
Regular intermediate releases of products, downloadable from our update site.
These regular releases ensure that you are kept up to date with the latest developments available in the CADCAM market. With so many regular releases from Delcam users off maintenance can quickly fall behind the latest techniques.
Regular releases enable users to keep on top of the latest functionality rather than having to take time out when large product upgrades occur.
What about new products?
Delcam are continuously developing new products that are designed to automate many of the processes that you are involved with, reducing time and improving product quality. Users on maintenance always have the latest release and so are able to purchase new product option, remaining competitive when these 'Step Changes' in productivity occur, such as with the release of Delcam Electrode, which has drastically reduced the time needed to produce an electrode as well as eliminating the risks of user error.
What about when I experience problems?
Maintenance customers are provided with access to highly skilled engineers who are able to discuss or demonstrate to you how to resolve particular problems as well as improve your complete processes.
If you identify new techniques, or additional functionality that you would like to see in Delcam's products these can be fed-back to Delcam for inclusion in the development plans for future releases.
What happens if I do not have maintenance or do not renew my maintenance?
You will be able to continue to run the versions of software released before your maintenance contract expired, however you will not be able to upgrade to the latest versions as they are released. This will mean that you are not able to take advantage of future product enhancements or have access to local expert support.
Investing in your future
By purchasing maintenance you are accessing Delcam's technical support and latest technologies, which will help you drive your business forward. An investment in maintenance is an investment in your company's future.